Accounts, Payouts & Bonuses

All capitalized terms used at Jokabet casino in and not defined herein have the respective meanings provided therefore in the Terms & Conditions. English version prevails.

1. Accounts

1.1. In order for you to be able to place wagers using any of the Websites, you must first register with the Website and open an account.

1.2. You are allowed to have only one (1) account. Only one account for each household, IP, and PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting support. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access.

1.3. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete, and correct.

1.4. As part of the registration process, you will have to choose your username and password for your login into the Website. It is your exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Casino is not responsible for any abuse of your account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

1.5. For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.

1.6. Kindly note that withdrawals have to be made to the same method that you deposited with.

1.7. All information that you provide to us during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify us of any change of such information.

1.8. You are not allowed to transfer funds from your account to other players or to receive funds from other players into your account, or to transfer, sell and/or acquire user accounts.

1.9. Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made by re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error.

1.10. Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to us. Should the user fail to fulfill the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.

1.11. The Company reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Company reserves the right to terminate and/or change any games or events being offered on the Website.

2. Payouts

2.1.    The withdrawal minimum differs based on your country of residence, with limits ranging between EUR 50 and EUR 120.  The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

2.2. If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we become aware of the error, the incorrectly paid amount will, without prejudice to other remedies and actions that may be available at law, constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately via email.

2.3. You acknowledge that the funds are consumed instantly and the Casino does not provide refunds or cancellations. Website reserves the right to payout substantial wins in monthly installments.

2.4. We reserve the right to carry out verification procedures for each client at first withdrawal. Such verifications may include copies of a player’s passport, national identity card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit.

2.5. It is the responsibility of the Player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

2.6. To make a withdrawal, a player must play through their active deposited amounts at least 3 times before the withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.

2.7. The Website supports payouts via Original Credit Transfer (OCT) from Visa, and via Payment Transfer from Mastercard. Please note that, even for supported countries, the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

2.8. In the unlikely event of a player depositing cryptocurrency funds to another cryptocurrency network address, such as, but not limited to, sending BTC to a BCH address, the Casino will not attempt to recover the amount unless it exceeds €5,000. In such cases, a fee of 0.1 BTC will be charged to recover the lost funds to cover expenses to pursue the recovery. However, the recovery of the funds cannot be guaranteed.

2.9. The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino’s payment processing system.

2.10. Withdrawal processing times can take up to 24 hours. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

2.11. You acknowledge that withdrawals via Bank Transfers can, in exceptional cases, be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino.

2.12. The maximum withdrawal amount processed to a player is €/$2,000 per day, €/$5,000 per week, and €/$15,000 per month, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

2.13. If you win more than €15,000, the Casino reserves the right to divide the payout into monthly installments of a maximum of €15,000 until the full amount is paid out.

2.14. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account. This could include, but is not limited to, a selfie with a document or form of identification. In order to verify the player’s account, Casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet. In case the player doesn’t have the opportunity to provide documents in the above-mentioned alphabets, the Casino reserves the right to demand video verification where the player shows his/her documents.

2.15. We reserve the right to make a phone call to the number provided in your account, which, at our own discretion, can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed.

2.16. You acknowledge that withdrawals via bank transfers can, in exceptional cases, be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Casino and are limited to the equivalent of 16 EUR.

2.17. We are not a financial institution and should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

3. Bonuses

3.1. All bonus offers are strictly limited to one per person and their family, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), or one electronic device (computer, mobile phone, tablet, etc.). 

3.2. All players can take advantage of the bonuses, except for those cases when the bonus has country restrictions and the player is a citizen of one of these countries. Players from Sweden are not allowed to receive bonuses or participate in any kind of promotional programs, receive VIP rewards, or exchange comp points.

3.3. The player is not allowed to abuse the bonus offers. In case of such abuse, the Casino has the right to prohibit the player from receiving any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it.

3.4. The player is not allowed to perform any fraudulent actions while playing with an active bonus in order to fulfill the wagering requirements of the bonus. The Casino reserves the right to cancel all the player’s winnings.

3.5. All the bonuses have a minimum deposit requirement for obtaining the bonus, a limitation of the maximum possible bonus amount, wagering terms, a limitation of the maximum amount of bets while wagering, and time limitation of bonus life, unless otherwise indicated.

3.6. Any issued bonuses are, by default, limited to a maximum bet during wagering: 5 GBP/EUR, or equivalent, unless otherwise specified. The max bet limit includes bet doubling after a game round has been completed, as well as bonus rounds purchased within the game.

3.7. The winnings obtained by using bonuses become available for withdrawal only after meeting the requirements of all wagering rules.

3.8. All bonuses, unless otherwise specified, need to be wagered 40 times before the funds can be withdrawn.

3.9. All the bonuses are sticky. This means that you cannot request your withdrawal until wagering requirements are fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus is also lost.

3.10. The validity of the bonus is 14 days from the moment it was received, unless otherwise indicated.

3.11. At the end of the bonus period, if the bonus remains valid and the conditions of wagering are not met, all bonus money and winnings are void.

3.12. The player can request a withdrawal of their deposit before meeting the requirements for bonus wagering. In this case, the amount of the bonus and winnings are void, and the remaining funds, if any, are paid to the player.

3.13. The player has the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds.

3.14. Only one bonus can be activated at a time. The deposit bonuses cannot be combined.

3.15. The player has the right to refuse any bonuses from the Casino.

3.16. Delaying any game round in any game, including Free Spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while having Free Spins features or bonus features still available in a game, is prohibited.

3.17. Please note that not in the case of all games is a bet amount fully taken into account when wagering the bonus. 100% of the bet is taken into account when playing slots, except for the slots below.

3.18. To be eligible for bonuses at Jokabet, it’s important to understand the following requirements: While bets placed on certain types of games contribute to fulfilling the wagering requirement for all bonuses, please be aware that some games have a lower impact compared to others, as indicated in the list below:

Slots	100%
Buy Feature	50%
Live Roulette	10%
Blackjack	10%
Instant Win	5%
Table Games	0%
Scratch	0%
Live Games	0%

3.19. When gambling with bonus funds, all the winnings requested for withdrawal pass a check prior to payment processing. The Casino reserves the right to request the user to confirm their personal data and payment method data as a result of the check.

3.20. The Casino has the right to revoke any bonuses and winnings, as well as confiscate all the money in the account if it has been obtained dishonestly or in violation of these rules.

3.21. The Casino reserves the right to amend and supplement these terms at any time.

3.22. The use of bonus funds, purely to progress through the bonus stages, is prohibited. For example, when bonus or cash funds are used purely to progress through the bonus stages (for example, collecting 9 out of 10 coins to reach that bonus feature), and then final stages (for example, playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost, or wagering has been met and converted to cash.

3.23. All bonuses are accrued at CET time.

3.24. If a player is in a cooling-off period at the time of winning, no prize will be awarded.

3.25. Winnings from the bonus are restricted to a maximum of x10 the bonus amount.

3.26. The maximum winnings resulting from any no-deposit offer are capped at 50 EUR or an equal amount of the respective currency if not stated otherwise. This includes, but is not limited to, the winnings from no-deposit bonuses, no-deposit free spins, and cash rewards.

3.27. Some bonuses have a maximum win setting that limits your win by multiplying the bonus sum with the max win. For example, if your bonus is 100 EUR and the maximum win is 10 EUR, your win cannot be more than 1,000 EUR (100*10).

4. Welcome package

4.1. All promotions are available only to those who have completed their ‘Welcome Package’ bonuses, including wagering. If you received an increased ‘Welcome Bonus’, you do not need to have completed wagering before you can accept other promotions.

4.2. To get the first/second/third deposit bonuses, your deposit needs to be at least 15, EUR, or equivalent, unless otherwise specified. 

4.3. The maximum first/second/third deposit bonus amount is 150 GBP/EUR, or equivalent, unless otherwise specified. 

4.4. Players can use their Free Spins in Gates of Olympus, or alternative slots: Aztec Magic, Aztec Magic Deluxe, Johnny Cash, Platinum Lightning, Platinum Lightning Deluxe and Gates of Olympus slot games by BGaming.

4.5. After the first deposit, players will get 50 Free Spins every day for the next 3 days. After the second deposit, players will get 50 Free Spins every day for the next 2 days.

4.6. Free Spin activation duration is 3 days. Free Spin duration and Free Spin result duration are 7 days.

4.7. The wagering requirement applies to the bonus and must be met before the funds can be withdrawn. For exact information, please visit the Bonus Hub.

4.8. The maximum win resulting from sign-up Free Spins is 50 GBP/EUR, or equivalent, unless otherwise specified. 

4.9. All bonuses that are part of the ‘Welcome Package’ are valid for 7 days. All Welcome Package bonuses are credited to the player’s account automatically, without any promo codes. If a player uses any promo codes for a Welcome Package bonus, he won’t receive it.

4.10. Finnish players are not eligible to receive any Welcome offer.

5. Sportsbook Welcome Package

5.1. Promotion is available for new players who have registered at Jokabet and is valid only for the first 3 deposits.

Customers can claim the Sportsbook Welcome Package as follows:

a. 1st deposit bonus of 100% up to 100 EUR, 150 CAD, 200 AUD, 200 NZD, 300 PLN, 2000 CZK, 150 BGN, 25000 HUF, 1500 NOK, 300 RON or equivalent, unless otherwise specified.

b. 2nd deposit bonus of 75% up to 150 EUR, 250 CAD, 300 AUD, 300 NZD, 500 PLN, 3000 CZK, 200 BGN, 40000 HUF, 2300 NOK, 500 RON or equivalent, unless otherwise specified.

c. 3rd deposit bonus of 50% up to 200 EUR, 300 CAD, 400 AUD, 400 NZD, 600 PLN, 4000 CZK, 250 BGN, 50000 HUF, 3000 NOK, 600 RON or equivalent, unless otherwise specified.

5.2. Max bonus amount: 450 EUR, 700 CAD, 900 AUD, 900 NZD, 1400 PLN, 9000 CZK, 550 BGN, 115000 HUF, 6800 NOK, 1400 RON or equivalent, unless otherwise specified.

5.3. Min deposit: 15 EUR, 25 CAD, 30 AUD, 30 NZD, 50 PLN, 300 CZK, 20 BGN, 400 HUF, 200 NOK, 50 RON or equivalent, unless otherwise specified.

5.4. To claim the bonus, the customer has to select the bonus before making a deposit.

5.5. The bonus must be wagered with multiple bets 5 times on the sportsbook. All accumulators with 3 or more events are accepted. The odds of each event should be 1.4 or higher.

5.6. The bonus must be wagered within 14 days.

5.7. All bets placed using bonus balance must first be settled before the transfer of bonus balance to actual balance can take place. Voided and cashed-out bets do not count towards wagering requirements.

5.8. All bonuses and winnings will be deducted from the account once the bonus expires.

5.9. The bet from bonus balance will automatically activate when all wagering conditions are done.

5.10. If all wagering conditions are not done the bet will be placed from real money balance.

If the bet amount is greater than the bonus amount and all wagering conditions are made, the rest of the bet amount will be debited from the real balance and all winnings will go to the bonus balance.

5.11. Jokabet Casino reserves the right to cancel the offer or amend its Terms and Conditions at any time without prior notice.

5.12. Betting Terms apply.

5.13. Terms & Conditions apply.

6. Loyalty free spins

6.1. The maximum you will ever be able to withdraw from play with funds associated with a no-deposit bonus or Free Spins is 50 GBP/EUR, or equivalent, unless otherwise specified. 

6.2. The maximum win restriction persists after the completion of the wagering requirement.

7. Rakeback

7.1. Rakeback is calculated as a return percentage on each of your bets, depending on the edge that the house has on you theoretically. For every bet you make in the casino vertical, you get back some of the bet, which is equal to the percentage of your level’s rakeback from the respective house edge.

7.2. The Rakeback percentage depends on the deposit sum (or equivalent) for the previous day:

7.2.1. Instant Rakeback is available instantly after accumulating a reward amount of €0.1 or more.

7.2.2. Weekly Rakeback is available 7 days after your bet is placed.

7.2.3. Monthly Rakeback is available 30 days after your bet is placed.

7.2.4. Bonus funds do not qualify for Rakeback rewards.

7.2.5. There are no limits on the maximum Rakeback amount.

7.2.6. There are no limits on the maximum win resulting from Rakeback.

7.2.7. Rakeback is available for 24 hours after the crediting on the player’s account.

7.2.8. The Rakeback lifetime is 24 hours after activation.

6.2.9. Only bets made in slot games count.

8. HighRoller bonus

8.1. To get the HighRoller bonus, your deposit must be at least 300 EUR, 500 CAD, 600 AUD, 600 NZD, 6000 CZK, 3200 ZAR, 380 BGN, 2700 DKK, 900 RON, 4500 NOK, 75000  HUF, 550 CHF, 4.75846 LTC, 0.00773859 BTC.

8.2. The promocode 50HIGH must be applied before the deposit is made.

8.3. The maximum HighRoller bonus amount is 500 EUR, 800 CAD, 1000 AUD, 1000 NZD, 10000 CZK, 5500 ZAR, 650 BGN, 4500 DKK, 1500 RON, 7500 NOK, 130000 HUF, 900 CHF, 7.93077 LTC, 0.01289765 BTC.

8.4. To wager the bonus, you need to make bets of 35 times the bonus amount. The bonus is available every 7 days for players who have already used all the Welcome Package bonuses.

8.5. The bonus is not available for Finnish players.

9. Sticky Light Bonus Mechanics

9.1. The bonus balance is divided into two parts: real and bonus. Depending on which part of this balance the bet is made from, the winning is accrued to that part. The bonus only wagers bets from the bonus part of the bonus balance, and bets from the real part of the bonus balance are not wagered. The current wager amount is increased only when the money from the bonus part of the bonus balance is used.

9.2. If the bonus is cancelled before wagering, the money from the real part of the bonus balance is transferred to the withdrawable account. All the money in the bonus part is lost, including money from the winnings.

10. Bet & Get!

To Qualify:
– Players must agree to participate
– Minimum wager odds: 1.40
– Bet type: Single, Multiple
– Betting Terms apply
– Offer valid once a week per customer
Freebet conditions:
– Freebets can be used in multiple bets with minimum odds 3 and with minimum event count of 3
– The maximum award for any user per week is 20 EUR
– Freebets will be credited each Monday after 10:00 (UTC)
– The freebet will expire in 7 days if unused
How it works:
– If your total bets are worth 50 EUR or more, you get a 5 EUR freebet
– If your total bets are worth 100 EUR or more, you get a 10 EUR freebet
– If your total bets are worth 200 EUR or more, you get a 20 EUR freebet

11. Weekly Freebet

To Qualify:
– Freebet received for the first losing bet between Tuesday, 00:00 (UTC) and Thursday, 23:59 (UTC) of each week
– A losing bet of 10 EUR or more = a EUR 5 freebet
– A losing bet of 30 EUR or more = a 15 EUR freebet
– A losing bet of 50 EUR or more = a 20 EUR freebet
– A losing bet of 100 EUR or more = a 50 EUR freebet
– A losing bet of 500 EUR or more = a 100 EUR freebet
Freebet terms:
– The received freebet is valid for 3 days
– To win back the received freebet, the player must make bets on any sports event
– Minimum odds of express freebets: 2.50
– Minimum number of events in an express bet: 3
– Minimum odds for each event: 1.40

12. Big Sports Freebet

To Qualify:
– Activate the bonus code W35FB in cashier when making a deposit
– Deposit from 30 EUR and receive a 35% freebet
Freebet terms:
– The received freebet is valid: 3 days
– To win back the received freebet, the user must place bets on any sport events at the weekend.
– Bet type “express”: minimum odds of 2.75
– Minimum number of events in multiple bets: 3
– Minimum odds for each event: 1.40
– Promo is valid from Friday, 00:00 (UTC) to Sunday, 23:59 (UTC) 

13. 50% Euro 2024 Freebet

To qualify:
– The player must select ‘Freebet up to 500 EUR” at checkout when making a deposit to activate the offer.
– A deposit of 15 EUR or more in the promotional period will earn a freebet worth 50% of the value.
– The maximum freebet value is 500 EUR
– This promotion is valid only for new users
– Promotion runs from 12.06.24 to 14.07.24.
Freebet terms:
– The received freebet is valid for 5 days
– The received freebet must be used on any EURO 2024 match
– Minimum odds of express freebets: 2.20
– Minimum number of events in an express bet: 3
– Minimum odds for each event: 1.30

14. T20 World Cup Freebet

To Claim:
– Use code T20FB at checkout when making a deposit.
– Deposit 50 EUR or more and get a freebet worth 30% of the deposit amount.
– Only one freebet can be claimed in the promotional period.
– The promotional period is from 03.06.24 to 30.06.24
Freebet terms:
– The received freebet is valid for 5 days.
– To win back the received freebet, the player must make bets on any T20 World Cup match.
– Bet type: express
– Minimum odds of express freebets: 2.75
– Minimum number of events in an express bet: 3
– Minimum odds for each event: 1.40

15. Euro 2024 Freebet

To qualify:
– The player must use code 30EU24 at checkout when making a deposit to activate the offer.
– A deposit of 15 EUR or more in the promotional period will earn a freebet worth 30% of the value.
– The maximum freebet value is 100 EUR
– Freebets will be issued a maximum of once per day in the promotional period.
– Freebet is issued once for the first deposit every day during the promotion.
– Promotion runs from 13.06.24 to 27.06.24.
Freebet terms:
– The received freebet is valid for 5 days
– The received freebet must be used on any EURO 2024 match
– Freebet type: express
– Minimum odds of express freebets: 2.75
– Minimum number of events in an express bet: 3